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B Hotels & Resorts Partners With Monscierge, Launches Mobile Concierge App

Friday, March 07, 2014
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B Hotels & Resorts® today announced the launch of its Monscierge®mobile app, providing guests with personal, cloud-based concierge service for all destinations in its portfolio. B Hotels & Resorts® is one of the first hotel companies to make Monscierge® a brand standard across all of its hotels.

Custom-designed for each B property, the service provides instant access to information about everything from hotel amenities to weather forecasts, flight updates, local tips and more. The free app updates automatically to provide real-time information to guests staying at the hotels or remotely through their iPhones and Android devices. A tablet version is due out this summer.

“We cater to experience-driven, tech savvy guests and providing them with a convenient way to explore and communicate with each hotel is only natural for our innovative brand,” explained Allie Weiner, Director of Brand Programs and Communications at B Hotels & Resorts®. “Our new app not only provides hotel and amenity information, but it also includes access to unlimited localized content such as area recommendations, excursions and driving directions, all of which will help guests to enhance their time with us and make their visit however they want it to be.”

The user-friendly app allows guests to easily immerse themselves in the local culture by providing 24/7 information on nearby restaurants, shops, nightlife, spas, attractions and local events. Users can also get directions and maps by text or email and post their experiences directly on social media.

In addition to the mobile app, the Monscierge® digital concierge system is available in the form of large touchscreens in each hotel lobby. The system has the same features as the app and also allows guests to print out driving directions and boarding passes.

B Hotels & Resorts® forged their partnership with Monscierge® based on the flexibility that they offer as B hotels expands its portfolio. The touchscreen concierge technology has the capability of providing complete interactive applications and all related content in 12 languages, making it attractive as the company grows, both nationally and globally.

“With its focus on technology, service and innovation, B Hotels & Resorts® is the perfect partner for Monscierge®,” said Marcus Robinson, CEO of Monscierge®. “As the brand evolves, this state-of-the-art technology will continue to place B hotels at the forefront of hospitality.”

B Hotels & Resorts® plans to roll out more features of the app that will showcase the hotel’s Open-Source Hospitality™, a practice that promotes interactive communication between team members and guests. With just a few taps of a finger, guests will be able to connect with the hotel as needed throughout their stay for a more comfortable and customizable travel experience. With the additional components, guests can order room service, call valet, request housekeeping services or extra pillows, and more. This next phase of the app is set to roll out at each hotel later this year.

B Hotels & Resorts® targets experience-driven travelers with its innovative style, lively social spaces and cutting-edge technology. The brand’s latest hotel – the 394-room B Resort, located in the Walt Disney World® Resort – opens this summer within easy walking distance to the Downtown Disney® area and close to shopping, dining, nightlife and all Walt Disney World® Resort and Orlando theme parks. The group’s first property, the AAA Four Diamond B Ocean Fort Lauderdale, is steps from the beach and a few blocks from upscale shopping and the Intracoastal Waterway. A third property, the chic urban b2 miami downtown, is located within walking distance to American Airlines Arena and offers stunning views of Biscayne Bay and PortMiami. For more information, visit www.bhotelsandresorts.com.

About B Hotels & Resorts®

B Hotels & Resorts® defines and establishes the next generation of lifestyle hotels, inviting guests to revel in Self-Expression Hospitality™ and tailor experiences how they desire them to be. TheD(destination)-N(n’vogue)-A(approachability) of each hotel defines the identity, character and available programming, while creating a fresh and approachable setting that welcomes today’s travelers, both business and leisure. Core B Signature Elements, available at each property, ignite a genuine emotional connection to the hotel and the brand. Combining lifestyle characteristics with distinct, engaging elements, guests are provided a platform to express their individuality with no inhibitions.

Headquartered in South Florida, B Hotels & Resorts® offers two hotel categories targeting savvy, sophisticated and experience-driven guests. Full-service B hotels offer a Lifestyle without Attitude™experience, while b2 hotels combine comfort and style at a value for an experience defined as Lifestyle within Reach™. To learn more, visit www.bhotelsandresorts.com or call 954-389-1919.

About Monscierge®

Monscierge is an international software company specializing in innovative hospitality solutions. Since 2009, our global team has been developing a system called Connect to facilitate elegant connections between the guest, hotel properties and their brands. Connect solutions encompass modern platforms such as mobile, tablet, large-format touch-screen devices and a central web-based platform to manage all content. We have also developed custom solutions to address specific needs. With installations in over 30 countries, Monscierge is dedicated to improving guest experiences and hotel staff efficiency around the world by facilitating an experience that will inspire customer loyalty. Visit www.monscierge.com for more information.

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