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Hotel Interactive® Radio

Each week, Hotel Interactive® presents “This Week in Hospitality,” an in-depth discussion on the week’s most prevalent hospitality industry issues. The show features top industry leaders, as well as critical news and analysis sure to educate, empower and entertain anyone in the lodging business. Other special interest programs are also included from time to time.
Hotel Interactive® welcomes your comments! Send feedback to radio@hotelinteractive.com.
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Teresa Strasser
Teresa Strasser and Family Travel - 10/23/2015
For this week’s show, Editor-in-Chief Glenn Haussman is in Phoenix and had the chance to interview someone he’s been meaning to catch up with for quite some time.
  • You may know Teresa Strasser from her time on the Adam Carolla radio show and from TV’s The List. She’s also a family travel expert for Best Western Hotels & Resorts’ consumer facing youmustetripping.com website.
    Glenn’s always loved her wit and willingness to exploit herself, but mostly her children, for a good laugh that delivers practical information and the truth about our shared human experience.
    You’ll learn all about what family’s really want from a hotel experience and how you can better appeal to all types of families. You’ll love and laugh with this show as Glenn tries to keep up with her hysterical stream of confidence.

Marco Roca
Consumers Love Hard Rock - 10/16/2015
For this week’s show, Editor-in-Chief Glenn Haussman is in Phoenix and speaking with Marco Roca, Chief Development Officer with Hard Rock International.
  • Never a fan of the restaurants, Glenn chats with Marco and admits he feels connected to the brand when it’s in hotel form. It’s a tough thing to admit, but when you have a company that really knows its essence and how to relate to its customers you get a winning product and a unique experience. That’s what a great hotel company is all about and in this show you’ll learn all about how it appeals to its customers and where it’s going. And boy are they going. You won’t believe how much this company is expanding. We reveal how!

David Carey
Outrigger Hotels and the Invention of Hawaiian Tourism - 10/2/2015
For this week’s show, Editor-in-Chief Glenn Haussman is in Honolulu and helping you learn about this unique not quite American, not quite Asian hotel market.
  • In this episode Glenn speaks with the President & CEO of Outrigger Resorts David Carey. They discuss:
    • The company’s incredible 68 year history and how it’s founder created modern Hawaii tourism
    • How the company straddles continents and appeals to varied groups of people
    • How they fit into the Hawaiian market and their expansion plans throughout Asia/Pacific
    • How the company has embraced sustainability in an organic way
    • Much Much more

Red Roof gets a Plus+ - 9/25/2015
For this week’s show, Editor-in-Chief Glenn Haussman is down in Florida at the Red Roof brand conference.
  • They discuss:

    • Overall success of Red Roof, RevPAR Index growth
    • Launch of Red Roof PLUS+ and the upscale economy segment
    • Listening to customers and implementing those ideas into product design
    • Delivering meaningful customer service.
    • Discussing the company’s growth strategy in detail, including Canada, Brazil and Thailand.
    • And how these executives found success in the hotel business.

The New Rules of Revenue Management - 9/4/2015
For this week’s show, Editor-in-Chief Glenn Haussman is talking all about the new era of revenue strategy.
  • Technology and knowhow have conspired to reinvent how you ensure your hotel is getting the best price for every room, every single day of the year.
    To help us through this new paradigm Glenn speaks with two leaders from Duetto, which provides revenue strategy solutions for the industry in a wholly new way. They are Patrick Bosworth, Chief Executive Officer and Co-Founder and Marco Benvenuti, Chief Analytics and Product Officer and Co-Founder.
    They have a wide ranging discussion about the history of setting property pricing, how it’s changed and why and what you need to do about keeping up the latest techniques.
    Missing this podcast means missing out on your profit potential. Listen today!

Jerry Cataldo
50 Years of Hostmark Hospitality - 8/24/2015
For this week’s show, Editor-in-Chief Glenn Haussman is speaking with Jerry Cataldo, President and COO of Hostmark Hospitality Group, a great collection of hotels.
  • We learn about the history of the company, why management companies seem to have exploded on the scene during the past 15 years, and what it’s like growing up in the business and how the hotels industry has changed over time.
    Plus, they discuss staying sharp with your business acumen during this unbelievable record breaking time. We don’t want you to get lazy now!

Matt Woodruff
How to Achieve Excellence with Matt Woodruff of HVMG - 8/17/2015
For this week’s show, Editor-in-Chief Glenn Haussman is still in Bermuda and helping you folks achieve a state of excellence in everything you do.
  • To help us discover that excellence within you, we have Matt Woodruff, SVP Brand and Guest Excellence of Hospitality Ventures Management Group.
    They talk about creating the ultimate guest experience by imbuing an attitude of excellence in their associates which leads to better customer service. It’s a lot more complicated than just an attitudinal shift by creating the ‘excellence’ mindset. It’s completely different than being ‘good’ and we share how you and you

Jim Spitzig
Jim Spitzig, How to Own Your Own Hotels - 8/7/2015
For this week’s show, Editor-in-Chief Glenn Haussman is in Bermuda talking with Jim Spitzig, President and founder of Level 3 Design who also happens to be a hotel developer.
  • At some point he realized while design is great, ownership is where people are finding the most success. We learn how he started with small slices of ownership investment and how he is building a major property portfolio. He’s even bringing a major Chinese hotel brand here to the United States, a very interesting strategy we haven’t seen before.
    They also discuss how to keep creative and how to keep pushing yourself so you never rest on your laurels, giving back through charitable efforts and more.

Loren Nalewanski
Extended Stay and Marriott’s Loren Nalewanski - 8/5/2015
For this week’s show Editor-in-Chief Glenn Haussman is talking with Loren Nalewanski, Vice President, Global Brand Management SpringHill Suites and TownPlace Suites by Marriott
  • The guys chat about many issues including the state of extended stay and how Marriott is emphasizing its extended stay brands such as TownePlace Suites, ensuring guests are empowered to keep their home routine while on the road, embracing new technology such as mobile check in and how to keep customer service up to par in this new world.
    Very informative chat where you are sure to learn much more than expected.

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